1. During the closed beta

The beta is free (see the Closed Beta Terms). No payment is taken, so this page applies only once paid plans open.

2. Cancelling a subscription

You can cancel at any time in Plans, then Manage billing. Cancelling stops the next renewal; you keep your plan until the end of the period you paid for, and you are not charged again.

3. Your 14-day right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or the UK, you may withdraw from a paid subscription within 14 days of the day you bought it, without giving a reason (Directive 2011/83/EU; in Romania, Government Emergency Ordinance 34/2014). A free trial does not start this period; it starts on the day of your first payment.

When you buy, you may ask us to start the service at once. If you then withdraw, we refund the payment minus an amount in proportion to the days you used before you told us. We refund within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you.

To withdraw, send a clear statement to [email protected] from your account email. You may use the model form below, but you do not have to.

4. Model withdrawal form

To Matei Tatar, Romania, [email protected]:
I hereby give notice that I withdraw from my contract for the following service: the Scrupling subscription (plan: ______).
Ordered on: ______ . Name of consumer: ______ . Account email: ______ .
Date: ______ .

5. Other refunds

Outside the cases above, payments are not refundable except where the law requires it or where we decide to refund in good faith, for example after a serious outage or a billing mistake. Write to [email protected] if something went wrong. If we close your account without cause, we refund the unused part of any prepaid period.